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Refund Policy

Here you can read under which conditions a refund of your IPTV Hakuna subscription is possible.

Last updated: January 2026

General

We want you to be satisfied with IPTV Hakuna. If you have any issues, contact us as soon as possible so we can work together to find a suitable solution.

When a refund is possible

  • In case of a demonstrable technical fault on our end that was not resolved within a reasonable period.
  • In case of a billing error, such as a duplicate payment.
  • As required by applicable consumer law.

When a refund does not apply

  • When the subscription has already been (largely) used and there is no fault on our end.
  • When issues are caused by the customer's internet connection or device.
  • In case of a breach of our terms and conditions.

How to request a refund

Get in touch via the contact page or WhatsApp and describe the issue as clearly as possible. We review every request individually and respond as quickly as possible.

Contact

For questions about this policy, you can reach us via the contact page.